TERMS AND CONDITIONS OF MEMBERSHIP
Lis’ Swim School / The Swim School – 36 Buckingham Avenue
1. Fees and Payments
Fees are published on this website via the relevant information pages for Aquatots, Learn to Swim or Adult Lessons.
Swimming fees are payable monthly or termly, in advance, by the 1st of the month.
Fees are charged for 10.5 months of the year, including half December and full January (full fees apply).
No fees are charged in July, as the swim school closes for winter break and annual maintenance.
EFT payments only are accepted. Cash deposits are not permitted.
Late or non-payment of fees will result in suspension of lessons until full payment is received.
2. Membership Fee
A non-refundable membership fee of R350 per swimmer is payable upon joining the swim school.
If you give notice for December and/or January and later wish to return, the membership fee is payable per child again as a rejoining fee.
3. Cancellation Policy - Temporarily or permanently
One calendar month’s written notice is required to stop lessons. This is required regardless of whether you are stopping temporarily or permanently. Notice must be sent in writing to:
contact@swimmingschool.co.za or 0827220081 or to your instructor and your place in the program will not be kept.
If notice is given for December and/or January and you later wish to rejoin, the full membership fee per child will be payable again as a rejoining fee..
4. Missed Lessons and Make-Ups
Missed lessons for any reason (including illness or holidays or lightning) are forfeited and not credited, carried over, or refunded.
One make-up lesson per month may be arranged, subject to the instructor's availability.
The swim school has a lightning policy, which may result in cancellations without notice. In such cases, the lesson is forfeited.
If the instructor is unavailable (e.g. due to illness), they will either:
Arrange a qualified substitute instructor,
Reschedule the lesson, or
Offer a credit, at their discretion.
5. Closures
The swim school is closed on public holidays, from mid-December to mid-January, and over the Easter weekend and for the month of July.
Besides July when we close the Fees remain payable during these closures, and affected lessons are forfeited.
6. Safety and Supervision
Tiles are slippery when wet – please exercise caution.
Children must not be left unattended anywhere on the premises, including bathrooms.
Swimmers and/or parents must disclose any relevant medical conditions. Consult a doctor before beginning lessons if unsure.
Entry into the pool is strictly prohibited unless the instructor is present and the class has started.
7. Liability
Participation is at the swimmer's own risk.
Lis’ Swim School, its owners, and staff accept no liability for any injury, loss, or damage sustained on the premises.
By participating, you release and indemnify the swim school and its staff from any claims or responsibility.
8. Communication & Notifications
All queries can be directed to your instructor directly.
As we spend most of our day teaching in the pool, calls may not always be answered. Please leave a message or email contact@swimmingschool.co.za, and we will return your call or respond to your email as soon as possible.
On joining the swim school, the parent is required to both join the WhatsApp broadcast group for urgent notifications and save the instructor’s cellphone number as a contact. Alternatively, you may use email (contact@swimmingschool.co.za) or contact Karin McDonald directly on 082 722 0081.
9. Pool Hygiene Policy
Children under 36 months must wear a swimming nappy.
In the event of a fecal spill where the child is not in a swim nappy, the parent will be liable for the costs of draining, cleaning, and refilling the pool.
10. Parking and Security
Bright is our security and parking attendant during weekday afternoons and Saturday mornings.
He is connected to CAP security via panic button. Please treat him with respect.
Follow Bright’s parking instructions, especially during busy times.
Do not park on the road, and be vigilant at all times.
Report any suspicious activity to Bright and inform an instructor or Karin McDonald immediately.
11. POPIA (Privacy Disclaimer)
By continuing to use our website, you agree to our POPIA disclaimer, available at:
https://www.swimmingschool.co.za/terms-and-conditions/website-disclaimer
Lightning Policy
Swim School Lightning Policy
At Lis' Swim School (The swim school, located at 36 Buckingham Ave, Craighall Park), the safety of our students and staff is our top priority. Due to the unpredictable nature of lightning and the risks thereof, we have established the following lightning policy:
Safety First
In the event of lightning or thunder within a 10 km radius, we reserve the right to cancel, delay, or suspend lessons immediately and without prior notice. All swimmers, parents, and guardians are required to leave the property immediately. The entrance to the swim school will be closed, and all staff will seek shelter. This policy follows the local safety guidelines for swimming during electrical storms (Central Gauteng Aquatics and Swim South Africa).
Cancellation of Lessons
Lessons may be canceled at any time if lightning is detected within a 10 km radius. Our instructors or management will make this decision based on either a lightning app or the sound of thunder.
Notification Procedure
We will make every effort to notify parents, guardians, and students about cancellations as early as possible through our standard communication channels (e.g., WhatsApp, email). However, due to the sudden nature of storms, cancellations may be made without prior notice, which we reserve the right to do.
Rescheduling & Refunds
Lessons canceled due to lightning are forfeited.
Resumption of Lessons
Entry to the swim school and the resumption of lessons will be allowed only when lightning has been more than 15 km away for at least 20 minutes.
Communication Channels
We encourage parents and guardians to monitor weather conditions and check their communication platforms for urgent updates from our team. A lightning app can also be downloaded to stay informed.
We appreciate your understanding and cooperation in ensuring the safety of everyone at our swim school.